Your reported that you have experienced subpar customer support once the we obtained the mortgage to have upkeep
Company impulse
Thank you for the chance to answer the new concerns you recently filed from Better business bureau (BBB), and that i obtained towards the . You additionally reported that when you called our office having financial advice shortly after a decrease when the money, you used to be advised that you will merely become qualified to receive good loan mod when your account is 90 days delinquent. Your after that stated that we put off implementing your online costs, and as a result, you used to be required to merely fill in funds thanks to official checks. Your inquired why their , and you may stated that the representatives were impolite after you lead that it amount to the desire.Their questioned us to waive a late fee. You will find reviewed this type of questions, and you may all of our response is conveyed below.
Our very own info reveal that we had been notified of one’s monetaray hardship during the a phone talk which have an agent towards , and you may educated one to submit a loss mitigation plan, that has been gotten towards the . We can concur that a letter was shipped, old ,advising that you were perhaps not eligible for one losings minimization choices. This new letter as well as stated that you’re particularly ineligible getting good cost bundle because you was indeed newest on the mortgage. Yet not, this cause failed to relate to all the choice you was evaluated to own.
Your appealed our very own , and you can recorded an alternative loss minimization application.